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Exchange & Returns Policy

Exchanges

New Furniture Items

  • For all new furniture items for rental, once items have been ordered or delivered, no exchanges or returns are allowed.
  • In the event that the items are defective or damaged, please contact us within 3 Working Days from the date of delivery for an exchange.

Ex-rental (Previously Leased) Furniture Items

  • For ex-rental furniture items, conditions will not be brand new and there may be slight dents, scratch marks and other minor blemishes on these furniture items.
  • For ex-rental appliances and electronics items, we will ensure that they are in working condition before delivery.
  • However, if you feel that there are any issues that compromise functionality, kindly contact us within 3 Working Days from the date of delivery and we will try our best to assist you.

Expats Furniture Rental reserves the right to accept or reject exchanges at our own discretion.

All goods will be inspected on return. We will try our best to accept all returns, and returns to us need to be in the same conditions you received the goods in. In the unlikely event that an item is returned to us in an unsuitable condition, we will not accept the item.

We are not responsible for any items that are returned to us by mistake.

Contact Us

If you have any questions on the above, please contact us.